Return & Refund Policy
At MEROVIASβ’, customer satisfaction is one of our top priorities.
We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds.
1. Return Period & Eligibility
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must meet the following conditions:
β’ The product must be in its original condition
β’ The item must be unused and unworn
β’ Original packaging and included accessories must be included when applicable
β’ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. Requesting a Return
Before sending any item back, please contact our customer support team:
Email: service@merovias.com
Once your return request has been reviewed and approved, we will provide the necessary return instructions.
Please note:
β’ Do not send items back before receiving return authorization
β’ Unauthorized returns may not be processed
β’ Customers should follow the return instructions provided by our support team
If you have any questions about your return request, our team will be happy to assist.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives:
β’ Damaged during shipping
β’ Defective
β’ Different from the product ordered
Please contact us as soon as possible with:
β’ Your order number
β’ Photos or videos showing the issue
Our team will review the situation and provide an appropriate solution.
4. Items That Cannot Be Returned
Certain products cannot be accepted for return due to safety, hygiene, or product-specific restrictions.
Non-returnable items may include:
β’ Products that have been used or altered
β’ Personalized or customized items
β’ Items damaged due to improper use
β’ Gift cards
β’ Clearance or final-sale products
Shipping fees paid during checkout are generally non-refundable unless the return is caused by an error on our part.
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
5. Product Exchanges
If you need a replacement item, please contact our support team first.
In most cases, the quickest solution is:
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Return the original item following our return process
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After approval, place a new order for the desired replacement product
Exchange availability depends on product condition and inventory levels.
6. European Union Cancellation Rights
For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period.
During this period, customers may request cancellation or return without providing a reason.
Returned items must be:
β’ Unused and in original condition
β’ Returned with original packaging when applicable
β’ Accompanied by proof of purchase
This right applies separately from our standard return policy.
7. Refund Processing
Once your returned item has been received and inspected, we will send you an update regarding your refund status.
If your refund is approved:
β’ The refund will be issued to your original payment method
β’ Processing may take up to 10 business days
β’ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
Email: service@merovias.com
8. Return Shipping Information
Please contact MEROVIASβ’ before returning any products.
A return authorization from our customer support team is required before shipment.
Return Address:
SWEET DADDY'S BARBECUE AND SOUTHERN KITCHEN, LLC
1537 RUNNING OAK LANE
ROYAL PALM BEACH, FL 33411
United States
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please reach out to our support team:
Email: service@merovias.com
We appreciate your trust in MEROVIASβ’ and are committed to making every shopping experience simple, transparent, and customer-friendly.