Shipping Policy
At MEROVIASβ’, we are committed to creating a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.
This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered.
Our Delivery Commitment
We understand that receiving your order is an important part of your shopping experience.
Every MEROVIASβ’ order goes through careful preparation and quality checks before shipment. We work with trusted fulfillment partners to ensure your products are handled safely and delivered efficiently.
Our goal is to provide:
β’ Reliable order processing and secure packaging
β’ Efficient delivery solutions for customers worldwide
β’ A simple and transparent shipping experience
We appreciate your patience while we carefully prepare your order.
1. Order Processing & Shipping Information
Every order placed with MEROVIASβ’ is processed with attention and care.
Order Processing Time:
Please allow:
2β5 business days
for order verification, product preparation, inspection, and packaging.
During promotional events, holidays, or periods of high demand, processing times may require additional time.
Shipping Fee:
Shipping costs are calculated based on your order details and destination during checkout.
Any available shipping promotions or free shipping offers will be displayed before completing your purchase.
2. Estimated Delivery Time
Delivery times may vary depending on your location, shipping method, and local carrier conditions.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 8 β 15 Business Days |
| Canada / United Kingdom / Australia | 10 β 18 Business Days |
| Other International Locations | 15 β 25 Business Days |
Please note that estimated delivery windows are provided as a guideline and are not guaranteed delivery dates.
Unexpected delays may occur due to weather conditions, carrier delays, customs processing, or other circumstances outside of our control.
3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please keep in mind:
β’ Tracking details may take 24β72 hours to update after shipment
β’ Some packages may show limited updates while traveling between facilities
β’ Your order remains in transit even if tracking information has not recently changed
If you have any concerns about your shipment, our support team is always available to assist.
4. International Shipping, Customs & Import Fees
For international shipments, orders may be subject to customs inspections or import regulations depending on the destination country.
Customers are responsible for:
β’ Any applicable customs charges
β’ Import duties or local taxes required by their country
MEROVIASβ’ cannot control customs processing times and is not responsible for delays caused by customs authorities.
5. Order Changes & Cancellation Requests
We understand that changes may sometimes be needed.
If you need to update your shipping information or request an order cancellation, please contact us as soon as possible:
Email: service@merovias.com
Requests must be submitted within 12 hours after placing your order.
Once your order has entered fulfillment or shipment processing, we may no longer be able to make changes or cancel the order.
6. Missing, Lost, or Damaged Packages
Your satisfaction is important to us, and we want every order to arrive safely.
Damaged Items
If your package arrives damaged, please contact our customer support team within 72 hours of delivery.
Please include:
β’ Your order number
β’ Photos of the damaged product and packaging
After review, we will provide the appropriate solution, including replacement assistance when applicable.
Lost Packages
If your tracking information confirms that your package has been lost during transportation, please contact us.
Our team will investigate the shipment status and work with you to provide a suitable resolution.
Contact Information
If you have any questions regarding shipping or your order, please contact:
SWEET DADDY'S BARBECUE AND SOUTHERN KITCHEN, LLC
π 1537 RUNNING OAK LANE
ROYAL PALM BEACH, FL 33411
United States
β Email: service@merovias.com
Thank you for choosing MEROVIASβ’.
We appreciate your trust and patience, and we are dedicated to making every order experience simple, secure, and enjoyable.